Are Equity and Forex accounts held separately from Futures accounts?

Are Equity and Forex accounts held separately from Futures accounts?

Yes, since Open E Cry is not a securities broker/dealer, securities are offered by optionsXpress, Inc. Member FINRA/ SIPC.

OEC FX introduces customers trading in over-the-counter foreign currency transactions (forex) to Gain Capital Group, LLC, a registered FCM that acts as the counterparty to the forex transaction.

Are my funds insured or otherwise guaranteed?

Are my funds insured or otherwise guaranteed?

It depends on the account type opened, yes and no. Aside from the protection afforded below in next question, there is no FDIC, or SIPC similar insurance protecting your deposited funds for futures accounts. For equity account (stocks, mutual funds, ETFs), visit: http://www.optionsxpress.com/about_us/faq.aspx#fdic-deposit-accounts or http://www.optionsxpress.com/about_us/faq.aspx#accounts-protected for more details.

Are my future and/or forex funds safeguarded or otherwise protected?

Are my future and/or forex funds safeguarded or otherwise protected?

Yes. Pursuant to industry regulations, all customer funds must be kept in depository accounts clearly marked “Customer Segregated Funds”. In addition, these depositories (banks, other FCMs, etc.) are required to sign an acknowledgement that the funds held in these accounts belong to the customers of brokerage firm and that the depository would never act against such account in the unlikely event that its relationship with the broker became problematic. Furthermore, rules require brokers to prepare daily computations proving greater segregated customer assets than segregated customer liabilities. Customer funds are not insured by the FDIC or SIPC, the NFA provides additional information at: http://www.nfa.futures.org/nfa-faqs/investor_information_faqs/trading-futures-options-on-futures-and-forex/index.HTML

Can I enter block trades on the Open E Cry trading software?

Can I enter block trades on the Open E Cry trading software?

Yes. OEC Trader allows CTAs and professional trade managers to create block allocations. Trade directly into the block account and your trades are automatically allocated based on your defined rules. Done in real time, there's no back office support or administration needed. Rely on our proper controls, tracking and detailed reporting. Focus on trading, not reconciling out trades. For more information, visit: http://www.openecry.com/software/softwarehighlights_allocationblock.cfm

Can I open more than one futures account?

Can I open more than one futures account?

A sub account form may be filled out to create additional accounts. Please fill out the following form (http://www.openecry.com/openaccount/Formslibrary/AdditionalForms/SubAccountDeclaration.pdf) and return to NewAccounts@openecry.com or fax to +1 614-792-2594. An additional $5,000 USD will be needed to fund the account. The balance of the new account will not be shared for margin purposes. A funds transfer may be required between accounts, this can be completed by sending your request to funds@openecry.com

Additional accounts that will have the same account title as the original account can be opened by submitting an additional account request form. Accounts that will have a different account title will need to complete the account application.

**The undersigned is aware of CFTC Regulation 1.46 regarding the closing out of offsetting long and short positions. A customer may not maintain more than one account for the purpose of holding open a long and short position in the same futures or option contract.

Can I print the OEC Trader Charts?

Can I print the OEC Trader Charts?

You can print the charts using these 2 ways:

• Right click in the chart and go to Data, then select Print. A window will display with your active printer.
• Right click in the chart and go to Data, then select Save. You can save the chart as an image, and then print the image from your preferred editing/image program.

Can I trade equities such as stocks, ETFs, and funds through Open E Cry?

Can I trade equities such as stocks, ETFs, and funds through Open E Cry?

Yes. Even though OEC is not a broker dealer, equities and options on equities can be traded when opening an account with OEC Equities through OptionsXpress. The account can be traded in the OEC Trader platform along with your OEC futures and/or forex account. Apply directly on our website.

Can I trade foreign futures through Open E Cry?

Can I trade foreign futures through Open E Cry?

Yes. Go HERE to see the future contracts available. Contracts not available for online trading may be available to be traded via phone. Check with our Trade Desk for details.

Can I trade my account while it is under margined?

Can I trade my account while it is under margined?

Unless the trades serve to reduce the margin risk, trading will not be permitted. Your account will be locked from trading until the margin call has been satisfied by liquidating contracts and the current session has closed or additional funds have been added above initial margin.

Can I trade online?

Can I trade online?

Yes, you can trade online with our OEC Trader software, compatible third party software, or simply with your own custom software using our .Net API or FIX connection.

Can I trade options on futures or spreads in OEC Trader?

Can I trade options on futures or spreads in OEC Trader?

Yes. First, send a email to Support@openecry.com to request options and spreads be enabled on the account. Once enabled, you will need to log off OEC Trader and back on to see quotes or place orders. If you wish to write/sell options, request a Risk Change form (make request to same email address:Support@openecry.com) and state the number of contracts you wish to write.

Can I use any other data provider in OEC Trader?

Can I use any other data provider in OEC Trader?

Yes. Currently, only eSignal data may be integrated into OEC Trader with the use of our eSignal price plugin. This plugin will be accessible in the File menu of OEC Trader once installed.

Do I need to supply my own quote service to trade on the OEC Trader software?

Do I need to supply my own quote service to trade on the OEC Trader software?

No. Real-time streaming quotes are embedded within the OEC Trader software.

How can I make deposits into my account?

How can I make deposits into my account?

Funding instructions can be found at:

• Futures: http://www.openecry.com/openaccount/funding.cfm
• Futures (Canada): http://www.openecry.com/openaccount/funding_canada.cfm
• Equities: http://www.openecry.com/openaccount/funding_eqy.cfm
• Forex: http://www.openecry.com/openaccount/funding_fx.cfm

How can I place orders?

How can I place orders?

There are two ways you can place orders. You can download our software OECTrader and place your orders electronically. You can also call one of our brokers at (800) 920-5808 to place your orders. For active and professional traders we will assign a special toll-free number to place orders.

How do I open an account?

How do I open an account?

To open a live account, apply online.

How do I view all indicators that I have placed on one chart?

How do I view all indicators that I have placed on one chart?

In the chart, right click and go to Indicators > All Active Indicators. The Indicators windows will display as a pop up. Within this indicators window you can remove and change the properties of each indicator.

How do I withdrawal funds from my OEC account?

How do I withdrawal funds from my OEC account?

For futures accounts, if you opened directly with OEC, you may fill out the form located at: http://www.openecry.com/myaccountmgm/requestfunds.cfm.

If you opened through a broker, you will need to contact him/her to request funds.

For forex accounts, log in to My Account at: https://www.openecry.com/myaccountmgm/index.cfm and go to the link Manage Account under the Forex header. If you have more than one account, select the account you wish to view. Then, go to the Tools tab and click on Submit Withdrawal Request.

Also, forex fund requests can be accessed in OEC Trader by going to the menu Reports > Forex > Forex Reports. Inside the Account Management site, go to the Tools tab and click on Submit Withdrawal Request.

For equity accounts, log in to My Account at: https://www.openecry.com/myaccountmgm/index.cfm and go to the link Request Funds under the Equity header. If you have more than one account, select the account you wish to view. Then, go to the Funds Transfer tab and select "Withdraw From optionsXpress" under the New Request section.

How long does it take to open an account?

How long does it take to open an account?

Once we receive account papers, either by fax, mail or by using the secure new account applications online, an account can usually be opened within 24 hours on business days.

How much does the OEC Trader software cost?

How much does the OEC Trader software cost?

There is no charge. It is free to our customers.

How much should I leave in the account in order to keep it from being closed by OEC or locked/liquidated?

How much should I leave in the account in order to keep it from being closed by OEC or locked/liquidated?

The minimum amount to keep an account open is $100. The minimum amount needed to trade is $500 or greater, else the account is locked and positions are liquidated. A liquidation fee may apply.

How to Read Your Futures Daily Account Statement (part 1)?

How to Read Your Futures Daily Account Statement (part 1)?

FORMAT:  Our statement format has five main sections.

1. Confirmation:	This is a listing of all future and option transactions made as of the date indicated.
2. Purchase and Sale:	A listing of offsetting transactions and the resulting profit/loss information.
3. Journal Entries:	A listing of all cash transactions affecting the account’s ledger balance.
4. Open Positions:	A listing of all open positions with trade prices, current settlement prices and unrealized profits or losses.  Securities on deposit and market value are also shown.
5. Account Summary	All relevant financial totals are summarized by individual currency and converted to U. S. Dollar value.

---

These five sections overlay a framework of descriptive columns:

[A]	[B]	[C]	[D]	[E]	[F]	[G]	[H]	[I]
DATE	NUMBER	MARKET	BUY/SELL	CONTRACT DESCRIPTION	EX	TRADE PRICE	CCY	DEBIT/CREDIT

---

[A]	DATE	Trade date of the transaction
[B]	NUMBER	Trade Number. A unique number used to identify an order
[C]	MARKET	Denotes market where futures contract is traded.
[D]	BUY/SELL	Denotes quantity bought or sold
[E]	CONTRACT DESCRIPTION	A description of the futures or options contract.
[F]	EX	The expiration date, if applicable.
[G]	TRADE PRICE	Price per unit of the futures or option contract.
[H]	CCY	Currency code. The underlying currency code.
[I]	DEBIT/CREDIT	The total debit or credit to the account balance in the Confirmation and Purchase & Sales section and the unrealized P& L in open positions section. Note: Debits have DR after the amounts.

---

SECTION 1 – CONFIRMATIONS

The number of contracts bought or sold, as of the date indicated, generally the statement date, with all pertinent information listed underneath the columns (A-I) described above. Beginning “A” on the left (DATE) and moving horizontally, ending with “I” (DEBIT/CREDIT) on the right. “*” denotes totals.

*   *   *   *   *   *   *   *   *   *   *   *   *   *   *   * CONFIRMATION *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *
THE FOLLOWING TRADES HAVE BEEN MADE THIS DAY FOR YOUR ACCOUNT AND RISK.

TRADE SETTL	AT	BUY	SELL	CONTRACT DESCRIPTION	EX	TRADE PRICE	CC	DEBIT/CREDIT
7/24/06	F1	5		NOV 06 SOYBEANS	01	598½	US
	F1	5*		E-CBOT TRADE		COMMISSION	US	175.00DR
	F1			EXCHANGE & CLEARING FEES			US	184.15DR
	F1			NFA FEES			US	.10DR
	F1			TOTAL COMMISSIONS & FEES			US	184.15DR
7/24/06	F1		5	CALL DEC 07 CORN 400	01	13	US	3,250.00
	F1			EX-11/20/07		COMMISSION	US	175.00DR
	F1			EXCHANGE & CLEARING FEES			US	3.30DR
	F1			NFA FEES			US	.10DR
	F1			BROKERAGE			US	6.25DR
	F1			TOTAL COMMISSIONS & FEES			US	184.65DR
	F1			OPTION PREMIUM			US	3,250.00
7/24/06	MU	2		SEP 06 EUREX DAX INDEX	27	5557.00	EU
	F3	2*		COMMISSION			US	70.00DR
	F3			EXCHANGE & CLEARING FEES			US	1.44DR
	F3			NFA FEES			US	.04DR
				TOTAL COMMISSIONS & FEES			US	71.48DR

---

SECTION 2 – PURCHASE & SALE

This section reflects positions being closed by offset or settlement. Trades executed that have resulted in a realized profit or loss are matched. Gross and net profit/loss are indicated. A detailed listing of those contracts and any associated option costs/proceeds with the resulting profit/loss is provided. “NET PROFIT OR LOSS FROM TRADES” includes commission and all fees charged.* Options that have expired, been exercised, or assigned are also listed. *This does not include commissions and fees charged on the entry of this position.

*   *   *   *   *   *   *   *   *   *   *   *   *   *   *   * PURCHASE & SALE *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *

TRADE SETTL	AT	BUY	SELL	CONTRACT DESCRIPTION	EX	TRADE PRICE	CC	DEBIT/CREDIT
7/21/06	F1		5	NOV 06 SOYBEANS	01	601½	US
7/24/06	F1	5		NOV 06 SOYBEANS	01	598½	US
		5*	5*	GROSS PROFIT/LOSS FROM TRADES			US	750.00

---

SECTION 3 – JOURNAL ENTRIES

All financial transactions affecting the balance of the account, including all receipts and/or disbursements related to cash margin deposits, securities, cash adjustments, etc.

THE FOLLOWING JOURNAL ENTRIES HAVE BEEN POSTED TO YOUR ACCOUNT.

TRADE SETTL	AT	JOURNAL DESCRIPTION			CC	DEBIT(DR)/CREDIT
7/24/06	F1	BRANCH BANK DEPOSIT			US	10,000.00

---

How to Read Your Futures Daily Account Statement (part 2)?

How to Read Your Futures Daily Account Statement (part 2)?

SECTION 4 – OPEN POSITIONS

All positions that remain open and not offset are shown. These are active positions reflected in the same format as in the CONFIRMATION and PURCHASE AND SALE sections of the account statement. The debit/credit column provides unrealized profit or loss as of the statement date. Options positions are presented at gross market value as is the corresponding delta and futures equivalent values.

*   *   *   *   *   *   *   *   *   *   *   *   *   *   *   * OPEN POSITIONS *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *   *

TRADE SETTL	AT	LONG	SHORT	CONTRACT DESCRIPTION	EX	TRADE PRICE	CC	DEBIT/CREDIT
7/12/06	F1	5		AUG LEAN HOGS	02	67.70	US	400.00
	F1	5*				68.70
7/24/06	F1		5	CALL DEC 07 CORN 400	01	13	US	3,625.00DR
	F1		5*	.6-DQ .198 EX 11/20/07	01	14½	US	175.00DR
7/24/06	MU		2	SEP 06 EUREX DAX INDEX	27	5557.00	EU	1900.00
	F3		2*	5595.00			US

---

SECTION 5 – ACCOUNT SUMMARY

Finally, a summary section condenses and translates the four proceeding main sections into all possible dollar and foreign breakdowns required to balance and value your account. Starting with the beginning balance, then net profit/loss from trades, plus commissions, fees, cash amounts and option premium resulting in the ending balance for that day. Open trade equity is added which then follows the total equity and account value at market. Initial and maintenance margin requirement are given as well as excess equity or margin deficit. If there is foreign trading in the account, we will also show the currency conversion rate to U. S. dollars and the converted account value at market to each currency and a converted total to U. S. dollars for the account.

	*US$-SEGREGATED(F1)*	*US$-SECURED(F3)*	*EUR SECURED(MU)*	*CONVERTED TO USD*
BEGINNING BALANCE	12,375.00	1,022.24	30,000	51,288.74
COMMISSIONS	350.00DR	70.00DR	0	420.00DR
EXCHANGE & CLEARING FEE	12.35DR	1.44DR	0	13.79DR
BROKERAGE FEE	6.25DR	.00	0	6.25DR
NFA FEE	.20DR	.04DR	0	.24DR
TOTAL COMMISSIONS & FEES	368.80DR	71.48DR	0	440.28DR
GROSS PROFIT/LOSS FROM TRADES	750.00	.00	0	750.00
OPTION PREMIUM	3,250.00	.00	0	3,250.00
NET PROFIT/LOSS FROM TRADE	3,631.20	71.48DR	0	3,559.72
CASH ACTIVITY	10,000.00	950.76	0	10,000.00
ENDING BALANCE	26,006.20	950.76	30,000	64,848.46
OPEN TRADE EQUITY	400.00	.00	1,900	2,799.80
TOTAL EQUITY	26,406.20	950.76	31,900	67,648.26
NET MARKET VALUE OF OPTIONS	3,625.00DR	.00		3,625.00DR
ACCOUNT VALUE AT MARKET	22,781.20	.00	31,900	64,023.26
INITIAL MARGIN REQUIREMENT	11,817.50	.00	20,500	37,710.03
MAINTENANCE MARGIN REQUIREMENT	9,612.50	.00	20,500	35,505.03
EXCESS EQUITY	10,963.70	950.76	11,400	26,313.23
MARGIN DEFICIT
CURRENCY CONVERSION RATE TO US	1.00000000	1.0000000	1.26305000	1.00000000
CONVERTED ACCOUNT VALUE AT MKT	22,781.20	950.76	14,398.77	64,023.26

Dates reflected are clearing dates. Applicable commodity Regulatory Fees are reflected per contract per side.  Foreign currency rates are converted to U.S. dollars by OEC’s clearing agent.

Your Daily Statement reflects all of your futures positions, both in the U.S. and international markets. This statement is marked-to-the-market based on the session’s closing prices.

All Statements should be retained for your tax records.

I am looking for a trader to trade my account. Can Open E Cry help me?

I am looking for a trader to trade my account. Can Open E Cry help me?

No, OEC cannot guide you to who may trade your account. Accounts opened with OEC are typically self-directed, meaning you place your own trades without advice offered, unless you give discretion to a CTA or non-exempt CTA.

I have downloaded the Demo software but cant find it on my computer?

I have downloaded the Demo software but cant find it on my computer?

If you need to download the software you can find it in the email you we sent to you at the time you signed up along with your username and password. You could also use your username and password to sign-in into the My Accounts section on our website where you would select ‘Software Download’ in the left navigation then select ‘Demo’ in the software download page. If you are required to download the .Net Framework as well, you can download it at the same location on our website. In order to log into the software please use the same username and password you used to enter the My Accounts section.

If I plan on only day trading, does Open E Cry offer lower margins?

If I plan on only day trading, does Open E Cry offer lower margins?

Yes, day margins are typically at 50% (or less) of the initial margin required for an overnight position. See our margin requirements HERE.

What are the commissions and fees for Equity Accounts?

What are the commissions and fees for Equity Accounts?

The commissions and fees for Equity Accounts can be accessed by the following link: http://www.openecry.com/software/equities.cfm

What are the fees for calling the Trade Desk to place an order for a futures account?

What are the fees for calling the Trade Desk to place an order for a futures account?

Telephone orders are $25/per order - in addition to all stated commissions and fees.

What are the fees for requesting a check?

What are the fees for requesting a check?

For futures accounts, the first check per month is free. Each additional check requested in the same month are $5. For forex and equity accounts, there is no fee charged.

What are the incoming/outgoing wire fees?

What are the incoming/outgoing wire fees?

There are no wire fees on incoming wires to fund your account.

The fee for outgoing wire transfers for a futures account is $25.00 USD for domestic wires and $30.00 USD for international wires.

The fee for outgoing wire transfers for a forex account is $25.00 USD for domestic wires and $40.00 USD for international wires.

The fee for outgoing wire transfers for an equity account is $15 USD.

What are the server maintenance periods?

What are the server maintenance periods?

Mon-Fri maintenance is between 5:30 pm and 6:00 pm EST. In addition, we do schedule major updates after the close of business Friday through Saturday. The system will be available at a minimum of 1 hour prior to the pre-market open on Sundays.

What are your margin requirements?

What are your margin requirements?

Industry minimums as required by regulations. See Margin Requirements under our Trader Toolbox tab or click HERE.

What do I do if my connection goes down?

What do I do if my connection goes down?

The trading platform will automatically reconnect when your internet connections becomes available. You may also call (800) 920-5808 option 1 for the Trade Desk to place an order by phone. Email or chat instructions are not accepted.

What is the minimum amount required to open an account?

What is the minimum amount required to open an account?

The minimum amount needed to open an account depends on the account type.

• Futures: $5000
• Forex: Mini $500 or Standard $2500
• Equity: no minimum needed, initial funding is required to obtain platform access.

What is the minimum amount required to open an Equity Account?

What is the minimum amount required to open an Equity Account?

There is no specific minimum needed to open a cash-only equities account. A deposit of $2,000 will be required to open a margin account and $25,000 required if considered a pattern day trader, for more information go to http://www.optionsxpress.com/static/pdf/day_trading_disclosure.pdf

What is the OEC Liquidation procedure for futures accounts?

What is the OEC Liquidation procedure for futures accounts?

If the Net Liquidating Value (based off the last traded market price) falls at or below $500, open positions will be liquidated. Clients and Brokers are still responsible for monitoring their positions and are financially responsible for any losses generated by open positions. Notwithstanding this risk procedure, OEC retains its right to liquidate positions in any account, at its sole discretion, with no forewarning, all of which are consistent with the terms of provision 11 of the Commodity Customer Agreement. Liquidations due to insufficient margins: $25.00 USD/contract. If you have any questions, please contact us at 800-920-5808.

What kind of account can I open?

What kind of account can I open?

The account types are individual, joint, partnership, limited partnership, or corporate. You can find the information for each account under the section of our website named Open an Account.

What level of equity options trading will a customer be approved for?

What level of equity options trading will a customer be approved for?

Clients will be authorized to trade options after being reviewed based on experience and financial background among other criteria. Accounts will receive one of the following option trading levels:

Trading Level Basic Definitions
	-1	0	1	2	3	4	5
Trading Disabled	×
Trading Stocks / Bonds / Mutual Funds		×	×	×	×	×	×
Covered Call Writing / Short Stock Sales			×	×	×	×	×
Buying Calls and Puts / Covered Put Writing				×	×	×	×
Debit Spreads					×	×	×
Credit Spreads / Equity Put Writing						×	×
Naked Equity Call Writing / Naked Index Put & Call Writing							×

What statements will I receive?

What statements will I receive?

You will receive daily statements and a month-end summary. After year end, individual and joint accounts for residents of US and Canada will receive tax statements.

Where are my funds held?

Where are my funds held?

Your futures funds are held in an Open E Cry, LLC Customer Segregated Account at JP Morgan Chase or another FCM which is regulated by the CFTC. For forex accounts, funds are held in a Gain Capital Customer Segregated Account at Bank of America. For equity accounts, funds are held in an optionsXpress Customer Segregated Account at JP Morgan Chase.

Where can I find all the plug-ins that OEC offers?

Where can I find all the plug-ins that OEC offers?

To view the list of plugins offered in OEC Trader, go to: http://www.openecry.com/traderstoolbox/plugin_download.cfm

Where can I find an explanation of the terms used in the reports?

Where can I find an explanation of the terms used in the reports?

Definitions of the terms used in the reports and Open E Cry research can be found in our Glossary.

Can I change my LIVE Password?

Can I change my LIVE Password?

To change the password, go to: https://www.openecry.com/myaccountmgm/customer.cfm or click on My Profile in the My Account portal. The last five passwords cannot be reused. This password will be used for the website and platform.

How can I check my new account application status?

How can I check my new account application status?

To check your new application status:

1. Login to our website: https://www.openecry.com/myaccountmgm/index.cfm
2. You should see in the right rail of the page a box with title of New Account Process (NAP) containing your account opening progress chart. Note that the first 20% to 30% is done by you when you submit your application. The rest is all back office processing. Our New Account representatives will be in touch with you along the process.

How do I allow popups for this website?

How do I allow popups for this website?

Look for the "Information Bar" which is a pale yellow bar just above the web page content and below the toolbars. This bar may warn you that a pop-up has been blocked. Click on this bar and choose Always Allow Pop-ups from This Site to configure IE to allow pop-ups.
To check your pop-up settings manually, open Internet Explorer and click Tools > Internet Options. Click the Privacy tab at the top of the window and then the Settings button at the bottom of the Pop-up Blocker section.

How do I chat with OEC on the website?

How do I chat with OEC on the website?

Please go to http://www.openecry.com/help/livehelp.cfm. An Open E Cry representative will then be able to assist you.

How do I enable cookies?

How do I enable cookies?

Make sure your browser is set to accept cookies
Internet Explorer 7: Go to Tools > Internet Options > Privacy > Advanced

• Check ‘Override automatic cookie handling’
• First and Third -party Cookies
• Select 'Accept'
• Check ‘Always allow session cookies’

How do I get my username and password to login to the website?

How do I get my username and password to login to the website?

When you apply for your FREE download of OEC Trader, we automatically generate your login information and send it to the email you provide to us in the application. The same login information for the software will work for our website.

How do I report a problem with the website

How do I report a problem with the website

Please email all issues directly to webmaster@openecry.com or call us at 800-920-5808.

Are the username and password for logging into the OEC Trader case sensitive?

Are the username and password for logging into the OEC Trader case sensitive?

Yes, please note that the Username and Password for logging into the OEC Trader are case sensitive.

Can I add horizontal lines on the chart to display the high and low for the day?

Can I add horizontal lines on the chart to display the high and low for the day?

In the chart, right click and select Configure. Scroll down to High/Low, then turn the High Line and Low Line to ‘On’.

Can I save all my settings from the OEC Trader Demo and transfer them to the OEC Trader?

Can I save all my settings from the OEC Trader Demo and transfer them to the OEC Trader?

On the OEC Trader Demo, select file then Export Settings. Name the XML file and save it to your desktop. Next, on the OEC Trader select File, then Import Settings. Find the XML file on your desktop and select open.

Can I setup Short Cut keys for Trade Mode on the Chart?

Can I setup Short Cut keys for Trade Mode on the Chart?

On the OEC Trader, go to Setup>Shortcut Keys. Then scroll down the list to Charts and expand the list. You will then see the option to setup a shortcut key for Trade Mode.

Getting the error message "cannot connect to OEC server failed"?

Getting the error message "cannot connect to OEC server failed"?

The error message "cannot connect to OEC server failed" could occur due to many reasons:

1. Your firewall is blocking our installer from downloading the necessary components. Please disable your firewall and anti-virus while installing our software.

2. The internet connection is currently down. Please check your modem lights and ensure you are connected. Try powering down the modem and any routers and plug them back in after 30 seconds. If using a dial up connection, ensure you are connected while installing our software.

3. You are behind a corporate firewall and will be unable to use our trading software as we require TCP ports 9200 and 9201 to be open. Contact your IT department to see if arrangements can be made to open these ports.

4. Could be a DNS problem with client’s local internet provider. Is our website openecry.com accessible or does it state “page cannot displayed.” A work around is using OpenDNS as a DNS provider.


If you are receiving a "Cannot Connect to OEC Server Failed" message and cannot access our webpage openecry.com, then the problem could be related to your ISP's DNS server unable to locate us. To resolve the issue, you can change your DNS provider to OpenDNS. This does not change who your internet provider is, just changes how domain names are resolved into IP addresses. There is no cost for this service.

If you use Windows 7, follow these instructions: https://store.opendns.com/setup/operatingsystem/windows-7
If you use Windows Vista, follow these instructions: https://store.opendns.com/setup/device/windows-vista/
If you use Windows XP, follow these instructions: https://store.opendns.com/setup/device/windows-xp/

How can I create an advanced alert on a chart for high - low > Open?

How can I create an advanced alert on a chart for high - low > Open?

To create an alert for (High-Low) is greater than (Open x factor)

Terms: High = the high of the contract
Low = the low of the contract
Minus = -
Greater = >
Open = the open of the contract
Factor = a number of your choice

Let’s use the ESZ7 contract for this example: High:ESZ7 - Low:ESZ7 > Open:ESZ7 * 2 Steps:
1) Right click on the contract in the quote box and select chart
2) Right click anywhere in the chart and select alert then create alert
3) Select the advanced tab
4) Erase the current alert formula and hit insert
5) Select series of indicator then High:ESZ7 and hit space then – space
6) Select series of indicator then Low:ESZ7 and hit space then > space
7) Select series of indicator > Open:ESZ7 and hit space then * space
8) Enter the number for your factor (for example 2)
9) Click on the … button and select the alert sound
10) Under message you can type in a message when the alert triggers
11) Lastly, hit Ok

How do I add an additional contract onto the chart?

How do I add an additional contract onto the chart?

On the chart, Select Insert>Add Contract. Type the contract's symbol and select new area. The additional contract will be added directly below the original chart.

How do I change my chart to a custom time period?

How do I change my chart to a custom time period?

Click on the double blue arrows in the top right hand corner of the chart. Next, left click the drop down arrow that appears to the left of the double blue arrows that are now point towards the right. Select the futures contract that you are viewing a chart of, for Example YMH9. Towards the bottom, find Misc then Session. Click on 24 hours to drop down the menu and select either Contract Setup or Custom to enter a Custom Time Frame.

How do I change the pivots so they do not squeeze the price?

How do I change the pivots so they do not squeeze the price?

Once you have the pivots added to the OEC Trader Charts. Double click on the any one of the pivot lines, which will bring up preferences window. Find, General then Auto Zoom. Select Auto Zoom and turn it ‘off’

How do I change the time zone on OEC Trader Charts?

How do I change the time zone on OEC Trader Charts?

On OEC Trader Charts select Preferences>Chart Profile. Scroll down to Time Axis>Time Zone. Then select the correct UTC zone.

How do I color OHLC bars green and red?

How do I color OHLC bars green and red?

To color OHLC bars green and red, right click in chart and go to Indicators > Custom Indicators > Coloring. Change the Condition field to "open > close" without quotes, color should be Red and input still be Close:Symbol. Then, create another Coloring using Condition "open <= close" without quotes and use color Green.

How do I create space between the current bar and the end of the chart?

How do I create space between the current bar and the end of the chart?

On the top of the chart, click View, and then select Right Margin. Note: You may need to scroll the chart to the right using the bottom scroll bar.

How do I download the OEC Trader LIVE or DEMO?

How do I download the OEC Trader LIVE or DEMO?

You can download the latest version of the OEC Trader by logging into the “My Account” section of our website with your Live or Demo username and password. Once logged in click Software Download on the left side. Select the green down arrow under Live or Demo to begin installing the OEC Trader.

How do I increase the width of the bars on the OEC Trader Charts?

How do I increase the width of the bars on the OEC Trader Charts?

Double click directly on a bar within the chart area. A window will pop up with the preferences for the chart. Within the menu preferences look for Appearance> Styles>Collection, select collection and drop down the menu. Find width and select the line below and change it to a larger size.

How do I remove the data box on OEC Trader Charts?

How do I remove the data box on OEC Trader Charts?

This can be done in two ways: 1. Right click on the data box and left click "Show Data Box". 2.On the chart select Preferences>Chart Profile. Within the Chart Profile Preferences scroll down to Data Box then find Visibility. Turn Visibility ‘Off’. Note: The data box can be moved by left clicking and dragging to a different area of the chart.

How do I remove the order arrows on the OEC Trader Charts?

How do I remove the order arrows on the OEC Trader Charts?

In the upper right hand corner of the chart you will see two blue arrows pointing left, left click that. Now left click the drop down arrow that appears to the left of the double blue arrows that are now pointing towards the right. Next go to the option that is titled orders after the symbol code (for example ESH9 Orders) and left click. Toward the bottom of the list you will now see "Filter". Under "Filter" there is a row titled "Visible" and next to that it will say "On" double click on and that will make it say "Off" and the arrows will disappear.

How do I renew my demo account after the trial?

How do I renew my demo account after the trial?

To renew the demo account past the two week free trial, you may add billing information online at https://www.openecry.com/myaccountmgm/demoaccount.cfm. We accept all major credit cards, you may submit a one-time payment or subscribe to a billing cycle. The fee is $24.98 for a two week period, $49.95 per month, $149.85 per quarter, etc.

How do I stop the chart from automatically scrolling forward?

How do I stop the chart from automatically scrolling forward?

Right click within the chart area. Go to View and Select 'Lock Latest Bar'.

How do you calculate the daily pivots using a specific time frame?

How do you calculate the daily pivots using a specific time frame?

Once you have the pivots added to the OEC Trader Charts. Double click on the any one of the pivot lines, which will bring up preferences window. Find Misc>Session Time. Select Session time then Custom. You can set the pivots to any time frame that you prefer.

How to completely uninstall OEC Trader?

How to completely uninstall OEC Trader?

Uninstall the software from control panel > Add Remove Programs. Then, go to the directory where you installed the software, by default, Program Files > OEC > Trader Demo.
Delete the Trader Demo OR Trader folder if you want to delete the Demo OR Live installation.

What are the minimum system requirements to run the OEC Trader?

What are the minimum system requirements to run the OEC Trader?

The minimum system requirements are:

• Windows XP SP2 and up
• Windows 7 supported
• 1 GB RAM and up
• .NET Framework 2.0 SP1 or higher

Installing .NET Framework:

• To manually check it your system has Microsoft.NET Framework
  • Select "Start" from your desktop menu, then "Control Panel" and locate "Microsoft .NET Framework" within "Add or Remove Programs".
• Download the Microsoft .NET Framework for 32-bit computers here
• Download the Microsoft .NET Framework for 64-bit computers here

What is my software version?

What is my software version?

To view the version of OEC Trader and its plugins, go to Help > About. A pop up window will appear. If you do not have the latest version, you are prompted to upgrade when you reopen the platform.

What is the symbol for the Mini Russell 2000?

What is the symbol for the Mini Russell 2000?

The symbol for the Mini Russell 2000 is RLM-M.

What ports does OECTrader use?

What ports does OECTrader use?

OEC Trader uses TCP port 9200 for orders and port 9201 for data. Please be certain to add OEC Trader to your firewall's exception list or manually add the ports. If you are behind a corporate firewall, please contact your IT administrator.

Why my trading platform does not display when I log on?

Why my trading platform does not display when I log on?

This issue may have to do to with the way the application was closed last time. To solve this, start up OEC Trader, when it appears in the bottom taskbar but does not respond to your mouse please left click on the OEC Trader in the task bar one time. It should be indented. Then hold Alt and press Space. A Menu should then appear if restore is highlighted select that option but if not select Close. The OEC Trader should then appear next time you select it from the taskbar. If it doesn’t then please hold Alt+Ctrl+Delete, select the task manager and end task for the OEC Trader. Restart the OEC Trader and then simply left click the OEC Trader in the bottom task bar again and it should appear. Once again if it doesn’t please left click on it and Hold Alt and press space and select Close again. It should then open up.

Will fills in demo platform match fills in the live markets?

Will fills in demo platform match fills in the live markets?

Our live futures orders are virtually instant, average fill time is 40ms. This can vary from user to user, other factors like quality of internet, client's computer specifications, etc. may affect order execution. Using the demo software, fills cannot be directly compared to how you may be filled in the live markets. The purpose of the demo software is to become acquainted with our features before you become live. In the live markets, orders are filled First In First Out (FIFO). The demo filling engine does take order placement into consideration, but the market depth is fictitious, the number of orders sitting at a given price level may not match the live markets. With that said, though our demo fills are more realistic, other broker's demo software will typically fill orders immediately when price is touched.

How do I fund my forex account?

How do I fund my forex account?

To fund a forex account by wire, credit card, or check, visit: https://www.openecry.com/openaccount/funding_fx.cfm

**Due to anti-money laundering laws, OEC can only accept funds coming from an account in the same name as your OEC account.

How do I open a IRA Forex account?

How do I open a IRA Forex account?

A custodian is required to open a retirement forex account. Fill out a paper application from this site: http://www.forex.com/forex-account-forms.html

On the form, write down in the necessary space that you were referred by Open E Cry, partner code: OPEN. This is necessary so that you are offered our software, OEC Trader, in place of the Forex.com platforms. The application will need to be forwarded to the following custodian:

Please contact Millennium Trust www.mtrustcompany.com

820 Jorie Boulevard, Suite 420
Oak Brook, IL 60523

800 258 7878 toll free
630 368 5600 phone

What is a pip?

What is a pip?

A pip is the smallest price increment in Forex trading. For example prices are quoted to the fourth decimal point on the EUR/USD, the bid might be 1.2341 and the ask 1.2343. In this example, the spread is 2 pips wide.

What is Forex?

What is Forex?

The Forex market is a non-stop cash market where currencies of nations are traded, typically via brokers. Foreign currencies are constantly and simultaneously bought and sold across local and global markets and traders' investments increase or decrease in value based upon currency movements

What is the minimum funding requirement for a Standard and Mini Forex Account?

What is the minimum funding requirement for a Standard and Mini Forex Account?

The minimum requirement to open a Standard Forex account is $2500. The minimum for a Forex Mini Account is $500.

What is the minimum lot size for a Standard and Mini Forex Account?

What is the minimum lot size for a Standard and Mini Forex Account?

The minimum lot size in a Standard Forex account is 1 or 100,000 units. The minimum lot size in a Forex Mini Account is 1 or 10,000 units.

Can I fax or email my account paperwork?

Can I fax or email my account paperwork?

Most of our account documents are accepted via fax. Certain forms may require originals:
Document Requirements
Document Name Fax & Email Acceptance
Accounts - General
Account Overview (Account Application) Accepted
Account Transfer Forms (ACATs) Accepted
Non-ACAT Transfers Not Accepted
Affidavit of Domicile Accepted
Birth Certificate Accepted
Death Certificate Accepted
Divorce Decree Accepted
Identification Cards (Photo IDs) Accepted
IRS W-8 Accepted
IRS W-9 Accepted
Letter of Instruction (LOI) & Letter of Authorization (LOA) Accepted
Letters Testamentary Accepted
Margin and/or Option Updates Accepted
Marriage License Accepted
Statements (for account transfers) Accepted
Transfer on Death Agreement Accepted
Business - Entity Accounts
Articles of Incorporation Accepted
Corporate Resolution Accepted
Trust Agreement Accepted
Trust Certification / ERISA Accepted
Cashiering
Bank Statements Accepted
Check Writing Application Accepted
Letter of Authorization Accepted Limited Power of Attorney (LTA) & Full Power of Attorney (FPA) Accepted
Stock Power of Attorney Not Accepted
Verification of Deposit Accepted
Retirements Accepted
5304 - SIMPLE Not Accepted
5305 - E (for Coverdell Education Savings accounts) Accepted
5305 - SEP Accepted
Coverdell Education Savings Accepted
Designation of Beneficiary Accepted
IRA Distribution Form Accepted
Roll-Over Certification Accepted

Can I get streaming quotes?

Can I get streaming quotes?

Yes. OEC customers have FREE access to unlimited tick-by-tick streaming real-time quotes for all our offered asset classes.

Do you open accounts for people outside the U.S.?

Do you open accounts for people outside the U.S.?

We currently only support accounts for US residents.

How do I deposit checks into my Equities account?

How do I deposit checks into my Equities account?

You can complete an application by logging into My Account at OEC, clicking 'Add Funds'. On the Funds Transfer tab, select Deposit To optionsXpress and choose the Check method.

Please note:

We accept personal checks where the registration on the check is the same as the optionsXpress, Inc. account.

We accept cashier's checks where the remitter's name is pre-printed on the check by issuing bank only. The remitter's name must be the same as the optionsXpress, Inc. account.

Please note that we do NOT accept certain forms of deposits including (but not limited to) cash, credit card or line-of-credit checks, starter checks, traveler's checks, money orders, third-party deposits such as United States Treasury Tax Refund checks, or checks payable in foreign (non-U.S.) currency. The name on the check to be deposited must match the registration on the optionsXpress account. We do NOT accept third party deposits (i.e. We do not accept checks payable to optionsXpress from non-account holders or checks where a recipient makes an endorsement over to optionsXpress).

Please make sure the account name and optionsXpress account number are printed on each check. For an IRA check deposit, please indicate contribution year.If your check is for a new account, please attach your signed Account Application and any applicable supporting documents.

If you already have an account number, Printable Deposits Slips are available (Login required).

Once the check is received by optionsXpress, an e-mail confirmation will be sent with deposit details.

Certified funds will be available next day. Personal checks are normally available in 3-5 business days. However, deposits may be held up to 10 business days or longer depending on various circumstances.

Check deposit mailing address:
optionsXpress, Inc.
Attn: Cashiering
P. O. Box 2197
Chicago, IL 60690-2197

Delivery by courier service which requires signature or delivery confirmation:
optionsXpress, Inc.
Attn: Cashiering
311 W. Monroe Street, Suite 1000
Chicago, Illinois 60606

How do I do a wire transfer into an account?

How do I do a wire transfer into an account?

You can complete an application by logging into My Account at OEC, and clicking 'Add Funds'. On the Funds Transfer tab, select Deposit To optionsXpress and choose the Wire method.

Please note before wiring funds, a new account application must be received, processed, and an account number assigned.

We do NOT accept third-party wires or wires from third-party money transfer services. Wires must be generated from a financial institution at which you have an account where the registration matches to your optionsXpress account.

Funds may NOT be wired into an IRA account.

Funds must be in USD$ only. Applicable instructions, depending on currency and country of initiation, are noted below.

Funding will generally be available same day after wire receipt.

Please note the wire instructions cannot be used for ACH transactions.

Wire Instructions for accounts that clear through optionsXpress, Inc.: JPMorgan Chase Bank, NA
ABA # 021000021*
A/C 707660205 optionsXpress, Inc.*
F/C/T [your name here]*
A/C# [your 8 digit account number]*
Bank Address: (wires only - do not mail funds)
1 Chase Manhattan Plaza
New York, NY 10081

Swift Code:
CHASUS33

* Required information for all wires.

How do I establish ACH service for accounts at optionsXpress?

How do I establish ACH service for accounts at optionsXpress?

You can complete an application by logging into My Account at OEC, and clicking 'Add Funds'. On the Funds Transfer tab, select Deposit To optionsXpress and choose the ACH method.

Once we receive the signed ACH application, we will notify you through a series of e-mails of the steps needed to verify your link. The final email will also supply you with more detailed instructions on how to use the service.

Once ACH is established, a request to deposit funds can be made on the Transfer Funds page under the Account tab.

All ACH deposit requests must be received by 3:30pm ET to be processed same business day. All other requests will be processed on the following business day.

ACH Deposits will be available for trading on the third business day after processing.

How do I transfer an account?

How do I transfer an account?

"An Account Transfer Form will need to be completed and returned to us with a copy of the most recent statement showing the title of the account, the account number, and an asset list. A signed account transfer form is required for each account being transferred to us. You can complete an application by logging into My Account at OEC, clicking 'Add Funds', and within the Funds Transfer tab there will be a link to the Account Transfer Application. For more detailed information on transfers, please speak to our customer service at or contact Live Help"

How do I withdraw or transfer funds from an account?

How do I withdraw or transfer funds from an account?

You have a few options when withdrawing or transferring funds.

• By Check – Log into My Account, select 'Add Funds' and under the Funds Transfer tab . From there you will see a link below "Withdraw from optionsXpress" where you can select to have a check mailed to the address of record.
• By Wire Transfer – Log into My Account, select 'Add Funds' and under the Funds Transfer tab . From there you will see a link below ""Withdraw from optionsXpress"" will lead you to the Wire Requests form. All required information will need to be completed.
• Automated Funds Transfer (ACH) – If you have a U.S. bank account, you may establish a link between an your account and a bank. You will need to complete the ACH application, sign it, and return the original to us. Once we receive your signed ACH application, we will notify you through a series of e-mails of the steps to verify your link. The final email will also supply you with more detailed instructions on how to use the service.

If I open an account online, do I still need to send in paperwork?

If I open an account online, do I still need to send in paperwork?

We do not currently have a paper application. The initial account process begins online and will prompt you to print out and sign the application at the end. Please note that optionsXpress may request additional information, such as a photo ID, to set up your account. On October 1st, 2003, new U.S. government regulations came into effect requiring that we verify your identity.

Is there a minimum amount required to open an account?

Is there a minimum amount required to open an account?

We have no minimum deposit required to open an account; however, the account must have enough buying power to pay for a trade before it is placed. Please review your trading strategy and fund the account to the appropriate level. Again, no minimum is required to open a cash account, but a $2,000 minimum is required to maintain a margin account.

What is the difference between a cash account and a cash/option account?

What is the difference between a cash account and a cash/option account?

The "Cash Account" does not permit options trading. The "Cash/Options" account will allow options trading, but only fully-paid-for options, like long calls or puts, cash secured puts, spreads, etc. Any IRA that trades options would be a cash/option account.

What trading products does OEC offer?

What trading products does OEC offer?

We offer trading in stocks, equity, mutual funds, index options, ETFs, futures, and forex.

What types of accounts do you offer?

What types of accounts do you offer?

The three main types of accounts available for trading at OEC are cash accounts, margin accounts, and futures accounts. We also offer multiple types of retirement accounts, including traditional, Roth, SEP and simple IRAs.

When will an account be ready for trading?

When will an account be ready for trading?

An account is ready to trade when the account number and appropriate trading level has been assigned, and funds and/or assets have settled in the account. Domestically, most US persons can qualify for Electronic Signature applications for personal and retirement accounts, meaning they can be opened that same business day. Otherwise, accounts are generally opened within one or two business days of our receipt of the signed new account application documentation. Subsequently you will receive an email with software download information.